Returns and Refunds

Thank you for shopping at The Hairpin Leg Company.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 60 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 60 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By email: hello@thehairpinlegcompany.co.uk

  • Via the contact page on our website

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

The Hairpin Leg Co. 
Returns 
Unit 5 
Headlands Trading Estate 
Swindon 
SN2 7JQ
United Kingdom

Free Returns Policy

Our free returns promise covers mainland UK for items purchased on our website. To be eligible for a free return, you must contact us for an RMA number and use the shipping labels that we supply.

Other Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Hairpin Leg Company.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: hello@thehairpinlegcompany.co.uk

  • Via the contact page on our website